Return Policy

Queen Persona (QP) prides itself on customer service and satisfaction.  If for any reason, you are not 100% satisfied with your order, you may return the original purchase within 10 days after delivery for a store credit.

*Please note there are NO REFUNDS or exchanges, store credit only** 

*Once orders are placed no changes or cancellations can be made.

 Store credit is granted as long as return(s) meet the below guidelines:

1. Customer has 10 days after receiving merchandise to be eligible for return
2. Merchandise must be returned in its original conditionclean, unworn, with tags still attached and free of damages.
3. All items MUST be returned in protective packaging to reduce damage during handling.
4. All shoes MUST be returned in the original packaging.

 The following items are excluded and cannot be returned under any circumstances:

    • Sale items to include: Holiday sales, Flash sales, and Queen Society Exclusive sales
    • Items marked FINAL SALE
    • Free gifts or promotional items
    • Accessories
    • Eyewear/Sunglasses
    • Bodysuits
    • Swimwear
    • Lingerie
    • Worn and/or washed items
    • Items with stains, scents, or deodorant
    • Items that appear to be torn, altered, or worn
    • Shipping & handling fees
    • Damaged returns will NOT be accepted

 How to Return an Item:

1. Ensure you are within the 10-day return period. Please note if it has been more than 10 days that you have received your item, QP will not accept the return.

2. Email: info@shopqueenpersona.com with the following information:

                SUBJECT: Return Requested/Order #xxxxx

                Email Body should include the following:

                   *Customer’s FULL name
                   *Order number
                   *Items being returned
                   *Reason for return
    3. Customer Support will respond to the return request email within 5 business days providing customer with a Return Request Form that MUST be included with return package
    4. Ship the item back from a carrier of your choice via the below mailing address: 

    *Please note return shipping postage is the sole responsibility of the customer. If you receive the incorrect item or faulty product then QP will cover the return cost*

    Return Address: 
    Queen Persona 
    1320 Ynez Place
    Box 180802
    Coronado, CA, 92178

     

    QP does not guarantee that we will receive your returned item(s). If customer is shipping an item over $75, we recommend obtaining a trackable shipping service and/or purchasing shipping insurance.

    Once we receive the returned merchandise in required condition, customer will be issued their store credit within 7-10 business days via email.

    Please note QP has the right to reject a return that is not within the Return Policy guidelines.

    If return item(s) is rejected, customer will be notified via email..

    If the above return policy did not answer your return inquiry please direct any further questions/concerns to info@shopqueenpersona.com

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