Queen Persona (QP) prides itself on customer service and satisfaction. If for any reason, you are not 100% satisfied with your order, you may return the original purchase within 10 days after delivery for a store credit.
*Please note there are NO REFUNDS, store credit only** Exchanges are available in the event of customer receiving the incorrect item or faulty product at the result of QP packaging/shipping error (wrong size/color/product/etc.).
*Once orders are placed no changes or cancellations can be made.
Store credit is granted as long as return(s) meet the below guidelines:
1. Customer has 10 days after receiving merchandise to be eligible for return
2. Merchandise must be returned in its original condition: clean, unworn, with tags still attached and free of damages.
3. All items MUST be returned in protective packaging to reduce damage during handling.
4. All shoes MUST be returned in the original packaging.
The following items are excluded and cannot be returned under any circumstances:
- Sale items to include: Holiday sales, Flash sales, and Queen Society Exclusive sales
- Items marked FINAL SALE
- Free gifts or promotional items
- Worn and/or washed items
- Items with stains, scents, or deodorant
- Items that appear to be torn, altered, or worn
- Shipping & handling fees
- Damaged returns will NOT be accepted
How to Return an Item:
1. Ensure you are within the 10-day return period. Please note if it has been more than 10 days that you have received your item, QP will not accept the return.2. Email: firstname.lastname@example.org with the following information:
SUBJECT: Return Requested/Order #xxxxx
Email Body should include the following:
Once we receive the returned merchandise in required condition, customer will be issued their store credit within 5 business days via email.
Please note QP has the right to reject a return that is not within the Return Policy guidelines.
If return item(s) is rejected, customer will be notified via email.
If the above return policy did not answer your return inquiry please direct any further questions/concerns to email@example.com