Return Policy

Unfortunately, due to the current pandemic and in an effort to protect both our customers and staff we are not accepting returns/exchanges until further notice. ALL SALES ARE FINAL. We apologize for any inconvenience this may cause and will enable our return/exchange options as soon as time permits. 

*Once orders are placed no changes or cancellations can be made.

*Store credit is still available ONLY in the event of customer receiving the incorrect item or faulty product at the result of QP packaging/shipping error (such as wrong size, color, or product). 

 Store credit is granted as long as return(s) meet the below guidelines:

1. Customer has 7 days after receiving merchandise to be eligible for return
2. Merchandise must be returned in its original conditionclean, unworn, with tags still attached and free of damages.
3. All items MUST be returned in protective packaging to reduce damage during handling.
4. All shoes MUST be returned in the original packaging.

How to Return an Item:

1. Ensure you are within the 7-day return period. Please note if it has been more than 7 days that you have received your item, QP will not accept the return.

2. Email: info@shopqueenpersona.com with the following information:

                SUBJECT: Return Requested/Order #xxxxx

                Email Body should include the following:

                   *Customer’s FULL name
                   *Order number
                   *Items being returned
                   *Reason for return
    3. Customer Support will respond to the return request email within 3 business days providing customer with a paid USPS Return Mailing Label.
    4. Ship the item back via USPS. 

    Once we receive the returned merchandise in required condition, customer will be issued their store credit within 5 business days via email.

    Please note QP has the right to reject a return that is not within the Return Policy guidelines.

    If return item(s) is rejected, customer will be notified via email.

    If the above return policy did not answer your return inquiry please direct any further questions/concerns to info@shopqueenpersona.com

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