FAQs

WHEN WILL MY ORDER SHIP?

Please refer to shipping/delivery information tab

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Please refer to shipping/delivery information tab

DO YOU SHIP INTERNATIONALLY?

Please refer to shipping/delivery information tab

HOW CAN I TRACK MY ORDER?

Please refer to shipping/delivery information tab

I WANT TO PURCHASE AN ITEM THAT'S SOLD OUT! WHAT DO I DO?

Please note because we want to provide our customers with the traditional boutique experience, we carry limited quantities of products & rarely restock items. However, there are a few occasions that we will restock, in that event please follow the below steps:  

1) Click on the item you would like to purchase and select your desired size if the item is sold out a notification will pop up.

Click on "notify me when available" and enter your email address. When the item is back in stock you will be notified via email.

2) Be sure to subscribe to the Queen Society Exclusive newsletter! Newsletter subscribers will be the FIRST to know when an item has been restocked

MY ORDER WILL NOT PROCESS AND I KNOW I HAVE AVAILABLE FUNDS ON MY CREDIT/DEBIT CARD?

It is important that customers ensure that their shipping address matches their billing address. We only ship to the billing address that your bank has on file. You do have the option of paying via PayPal as long as you are shipping to a confirmed address within your PayPal profile.

WHY WAS I CHARGED TWICE?

If you see a double pending transaction on your account you have NOT been charged twice. What you see is a double authorization which can sometimes happen if you click "confirm" multiple times at check out. No need to worry! Your bank will remove one of the authorizations in 24-72 hours and you will only be charged once.

WHAT SIZE SHOULD I GET?

Please refer to the size guide tab

WHAT SIZE ARE THE MODELS?

QP models are typically wearing a size small or medium. 

IS THERE A NUMBER I CAN CALL FOR CUSTOMER SERVICE?

Please refer to the Contact Us tab

I RECEIVED THE WRONG ITEM; HOW CAN I RETURN IT?

If we sent the incorrect item we sincerely apologize!

Please email Customer Support at business@shopqueenpersona.com ASAP with your order number, incorrect item, and/or what you are missing from your order.

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